Position Overview & Specifications
Crew Trainer Role
- Act as a role model to all Crew Members by giving customers an outstanding, individual and memorable experience, placing them at the core of all we do.
- Be an operations expert, effectively training Crew Members and Apprentices using the Company training and Apprenticeship programme.
- Lead areas, providing coaching and direction to all crew, identifying barriers to service and production, and proactively take remedial action when necessary.
- Work as an integral part of the restaurant team supporting management, actively driving restaurant goals and targets, and ensuring that everyone’s actions contribute towards achieving them.
- Consistently deliver and maintain the highest McDonald’s standards of quality, service and cleanliness Follow all workplace safety, security and food hygiene procedures.
- Follow the uniform guidelines and take pride in your personal appearance.
- Keep the McDonald’s Values alive in the restaurant and at the heart of everything you do
Training and Coaching
- Use the 4-Step method when training Crew on a new task or station.
- Explain to Crew the ‘how to’ and ‘why’ behind McDonald’s policies and procedures.
- You will provide relevant training to Crew Members to ensure continuous development, supporting their confidence and knowledge to deliver exceptional Q,S&C.
- Provides appreciative feedback for good performance and developmental feedback when required.
- Ensures Crew remain focused on tasks and gives regular feedback on their performance.
- Recommends training needs to the restaurant’s Training Coordinator or Training Manager.
- Is available and approachable, and readily offers Crew help and advice.
- Brings the Values to life on every shift.
- Attends, and actively contributes to CrewTrainer meetings.
- Completes the required amount of training per shift.
- Actively supports the Apprenticeship Programme by completing scheduled training as required and to the required standard.
- Treat all customers and colleagues with courtesy and respect.
- Work as a supportive team member.
You will be required to attend an interview and OJE.