Position Overview & Specifications

IMMEDIATE START - Night Shift- Based in Crystal Palace

What the role is

You are a person who can be assigned several tasks, witty, creative and curious who enjoys challenges, organizations with rapid growth and that strike you learn something new every day. Change is your ally and the creativity is your best friend. You are ready to jump at any time and wear many hats because you value the growth you can have when learning to do it all.

What you will be doing

Providing a friendly, welcoming and efficient service to all guests, in line with our vision and values on customer satisfaction
To undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
To assist in keeping the hotel reception area clean and tidy at all times.
To undertake general office duties, including correspondence, emails, filing, and switchboard, to ensure the smooth running of the reception area.
To undertake any other ad-hoc duties relevant to the post, as and when required.
To administer the general petty cash system and float in an accurate manner
Interact with customers, take orders and serve snacks and drinks
Comply with all food and beverage regulations
Ensuring the best experience of all customers

What you need for the role