Position Overview & Specifications
Property Management Assistant needed for a busy multi-office estate agency. This is a fantastic opportunity for someone with exceptional skills and who has the ability to remain calm under pressure. A great foot in the door to progress your career within the industry.
The ideal candidate will:
- have strong communication skills
- be very organised
- have the willingness to learn and committed to increase their knowledge
- be able to solve problems
- have a lot of patience but can be assertive at the same time
- be committed
- have time management skills
- be able to think like an investor
- attention to detail
Main tasks:
Arranging Maintenance Repairs
- Communicating with tenant and getting a clear understanding of the maintenance issue
- Contacting the landlord and notifying them of the maintenance issue
- Instructing contractors to attend to the property at a suitable time
- Ensuring tenants are kept up to date
- Sending maintenance repair quotes to the Landlord and receiving instruction to proceed
- Instructing contractor to repair maintenance issues
- Ensure maintenance issue has been repaired within a suitable amount of time dependant on the urgency of the issue.
Ensuring Rent Statements are up to date
- Updating invoices on CRM systems
- Receipting rents against tenants accounts
- Contacting tenants regarding any outstanding amounts on their account
- Sending the correct letters/notices where required
- Updating the landlord at all times
Preparing agreements for tenants
- Contacting both tenant and landlord before renewal date
- Negotiating new terms between both landlord and tenant
- Preparing legal agreements
- Arranging for legal agreements to be signed
Arranging inspections
- Instructing inspection clerk to attend property at a suitable time
- Reviewing inspection
- Ensuring property is well maintained
- Action maintenance issues reported
- Ensuring tenants and landlords are following their obligations
Ensuring property has the required safety certificates
- Creating works orders for safety certificates which are due to expire
- Contacting the landlord to achieve instruction
- Instructing contractor to obtain a new certificate before expiry date
- Checking the certificate to ensure it has passed and is valid
Deposit Deductions
- Instructing inspection clerk to carry out check out report
- Organising the return of keys from outgoing tenants
- Reviewing the check out report and establishing any deductions that need to be made from the deposit for dilapidations
- Obtaining quotes/invoices for the dilapidations
- Sending the dilapidation list to the landlord for acceptance
- Sending the dilapidations list to the tenants for acceptance
- Negotiating on deduction amount if required
- Releasing the agreed deposit amount
- Putting the deposit into dispute if required
Ensuring Landlords are following their obligations
Ensuring Tenants are following their obligations
Job Types: Part-time, Permanent
Part-time hours: 15-20 per week
Salary: £11.00-£14.00 per hour
Benefits:
- Company events
- Flexitime
Schedule:
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Loughton: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (preferred)
Work Location: One location
Reference ID: Property Manager Assistant
Expected start date: 24/04/2023