Position Overview & Specifications

Houstoun House is looking to strengthen our Food and Beverage team as we build up for a busy season ahead and we are looking to recruit a number of new bodies to join the family.

As a Food and Beverage Assistant or Supervisor at Houstoun House, you are leading the front line in a key, customer facing role.

You love to interact with people and your ability to engage with our guests in a confident and approachable manner is the first step to delivering great service. You are also a proactive and committed team player with a ‘can do` attitude – you’re great to have around and both guests and colleagues appreciate your enthusiastic approach.

Delivering a memorable guest experience is important to you. You take pride in making a difference, paying attention to detail and always seeking to anticipate our guests’ needs.

This role is ideal if you have experience in a similar customer-facing role in hospitality. However, if you have worked in a quality-led customer service role in a different industry and are willing to learn, we will provide you with training and the opportunity to thrive!

Please see a summary of the responsibilities of a Food & Beverage Assistant below:

Ensure that all guests are met with a warm and genuine welcome
Provide friendly, attentive service that is tailored to the specific needs of each customer
Offer advice and recommendations with confidence, based on your full and up to date knowledge of all menus and the hotel products and services
Prepare and maintain a safe and clean environment before and during service, with full awareness of the relevant Health & Safety and Food Hygiene procedures
Present yourself smartly and professionally at all times: you are an ambassador for the company and play a key part in the successful delivery of excellent guest service
have a full and up to date knowledge of all hotel products and services. And show confidence in making recommendations
Maximise selling opportunities by adding customer value at every opportunity. ·
Co-operate and communicate with colleagues, and Management to ensure effective department teamwork and high morale.
Create a team environment maintaining a high level of motivation and commitment within the department.
Ensure effective communication between all departments within the hotel.

Job Types: Full-time, Part-time, Permanent, Zero hours contract
Part-time hours: 20/40 per week

Salary: £9.50-£11.00 per hour

Benefits: