Position Overview & Specifications
Job description
The Front Office Manager is a key member of the front desk staff. This individual will work closely with the general manager to ensure a smooth and helpful check-in process and routine maintenance of our facilities. The Front Office Manager is responsible for daily tasks such as keeping the facility clean, working with the housekeeping team and ordering supplies. Top of the list of responsibilities is to make sure your receptionists on the front desk are well-trained, friendly and offer a warm welcome and speedy, efficient check-in and check-out service for guests. Key responsibilities:
- Managing and training, night auditor and team of receptionists
- Ensuring the front desk provides a professional and friendly service for customers
- Dealing with customers, including handling complaints when they come to the desk
- Troubleshooting emergencies
- Scheduling your staff rota
- Liaising with other departments
- Answer and direct calls from customers.
- Schedule and coordinate appointments.
- Assist in hiring new employees.
- Maintain office supplies.
- Answer questions from customers, tenants and management staff.
- Notify management of maintenance problems in the front office or building.
- Communicate with clients regarding needs and preferences.
- Previous Opera experience
Job Type: Permanent
Salary: £30,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- On-site parking
Schedule:
- 8 hour shift
- Holidays
- Weekend availability
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Kinlochard: reliably commute or be willing to relocate with an employer-provided relocation package (required)
Work Location: In person
Job Type: Full-time
Salary: £30,000.00 per year
Benefits:
- Canteen
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Night shift
Supplemental pay types:
- Tips
Ability to commute/relocate:
- forest hills: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person