Ecommerce Intern

POSITION: E-COMMERCE INTERN

DEPARTMENT: MARKETING

LOCATION: LONDON

REPORTS TO: ECOMMERCE MANAGER

PURPOSE OF THE ROLE

The Ecommerce Intern will be responsible for supporting the execution of the strategy of GivenchyBeauty.com in the UK.

This profile will be obsessed with all things digital & luxury, and highly motivated to continue the success story of Givenchy’s digital performance whilst always protecting the brand image.

MAIN RESPONSIBILITIES

Day-to-Day Tasks

• Support the management of the local e-commerce site, tracking performance on a daily basis
• Coordinate product launches and update site content, including visuals, merchandising & promotions
• Maintain daily site checks for any bugs, errors, and/or required optimisations to support sales.
• Support on ecommerce tech developments working closely with our tech team in headquarters
• Analyse past sales trends to support on monthly forecasts
• Brief local media campaigns, working alongside Labelium, Tigrz and Publicis to drive awareness, traffic and conversion
• Liase with the CRM team to optimise email communications in order to support the database and drive conversion
• Liase with Operations & Client Services team to maintain the utmost customer service for Ecommerce customers
• Assist with ecommerce budget and raise POs

Reporting

• Prepare weekly e-commerce reports, tracking sales vs target / key priorities & qualitative feedback
• Monitor ecommerce trends and best practices to create a detailed monthly competitor analysis
• Completion of UK reports: Monthly Business Review
• Support on the completion of monthly reports shared with Ecommerce headquarters.
• Completion of launch reports shared with Marketing Team headquarters

POSITION WITHIN THE ORGANISATION

Reports To: Senior Ecommerce Manager

Direct Reports: None

Internal:

Marketing Product Managers

Digital & CRM Team

Operations Manager

LVMH Client Services Team

External:

Media Agencies: Publicis, Labelium & Tigrz

PERSON SPECIFICATION

• Fluent in English
• Genuine affinity for the brand and the luxury industry
• Strong numeric and analytical skills
• Keen eye for detail and excellent proof-reading skills
• Strong organizational and project management skills
• Team player able to build strong and efficient relationships
• Ability to work under pressure and meet tight deadlines
• Highly organised and detail-oriented, with a strong ability to manage multiple projects simultaneously with un-prompted follow-through
• Proficient in Microsoft Office Suite; Excel and PowerPoint
• Bachelor's degree required
• Previous digital experience required