Position Overview & Specifications

OVERVIEW

Day Concierge - The Principal Tower- Central of London

The role of the Concierge is to provide a safe residential environment, the highest level of intuitive service, and customer care - combined with personalised communication/interaction with all stakeholders; all in line with the agreed service standards and procedures. Each resident is to be afforded with a unique service experience, and every request is to be completed promptly, decisively, and with grace – always adapting, continuously improving.

ROLE DESCRIPTION AND OBJECTIVES

Responsibilities include but are not limited to;

Consistently provide, for all stakeholders, a sincere, courteous, bespoke and prompt interaction (in person, via the PT Residents Portal, through telephony, and via applicable media channels). -
Partaking in daily Front of House operations, ensuring quality-standards, and surpassing the expectations of all stakeholders.
Maintaining continuous awareness of cultural, demographic and social differences which are needed to meet distinctive requests and responsibilities. -
Anticipating stakeholder needs, including asking questions to better understand preferences – reading non-verbal communication cues, and acting on them, whenever possible.
Continuously following up on requests, and reporting back; ensuring that stakeholder requests are processed, and expectations are always met, and when possible, surpassed.
Establishing relationships with local attractions, restaurants and 3rd party service providers; in anticipation of adding value and enhancing resident experiences. - Instructing new starters – taking part in the induction process, ensuring that all concerns are communicated to the Operations Manager.
Managing and maintaining a log of all post/packages/deliveries/collections to and from the building, communicating movement of relevant items to residents and management.
Carrying out regular internal/external inspections and security checks; ensuring that all details are logged, and reported to the relevant parties.
Recognise/respond appropriately to any situation which has the potential to jeopardise the safety, security and well-being of the organisation and all its stakeholders.
Monitor and regulate all access to the property, administering/controlling right of entry for all suppliers, contractors and visitors.
In the event of a genuine emergency and in the absence of the Senior Managers, take up the responsibility of Emergency Controller, as stipulated in the Emergency Plan.
Conducting comprehensive and informative handovers with colleagues on the development ensuring a seamless service

Job Types: Full-time, Permanent

Salary: £30,400.00 per year

Benefits: