Position Overview & Specifications
The Role
We're seeking a highly motivated Customer Experience Assistant - Intern to work at the heart of this exciting business during our peak season.
This role is temporary, so join us for 8-14 weeks!
- Starting in April or May
- Work flexibly on either a Monday - Friday or Tuesday - Saturday 9 - (Working at least one Saturday a month from home)
- Hours between 9 am-6 pm or 10 am-7 pm - rota basis
- Salary: £18,000.00-£22,000.00 per year
- You will be expected to work from our office, but we are only 5 minutes from Borough station or a 10-minute walk from London Bridge station, at least three days a week.
You will have the opportunity to work with our customer operations team and engage with the inspiring guys and gals who have driven LOVESPACE's exponential growth daily.
Responsibilities will include:
- Delivering an outstanding customer experience through all available communication channels (phone, email and live chat)
- Ensure we correctly track every single box and courier to guarantee perfect data.
- Contributing to our conversion by answering queries and outlining the benefits of our service to potential customers.
- Helping to create an excellent digital and 'on-the-doorstep' service
- Assisting in improving the overall service by listening and acting upon customer feedback.
- Working closely with the rest of the Operations team to ensure boxes reach our customers in the right place at the right time.
- Boosting LOVESPACE's reputation through generating great reviews and referrals.
- Ensuring customer accounts are up to date and accurate.
What are we looking for?
- The candidate will demonstrate and have the following attributes:
- Positive, confident & communicative individual who shows initiative and is confident in dealing with clients;
- Engaging, with the ability to connect and empathize with people from all backgrounds
- Fluent in English with excellent writing and communication skills and attention to detail
- Highly organized, fanatical attention to detail, common sense judgement and a passion for precision.
- A creative and resourceful problem solver with tons of initiative.
- An unwavering desire for continuous improvement and innovation.
- Flexible to changing working hours depending on volume.
Requirements
- Eligible to work in the UK
- A working laptop or computer
- Complete a simple skills test: Customer service - 10 min
- Complete a simple skills test: Customer service fit - 10 min
What is in it for you?
You can be at the heart of one of the UK's fast-growing entrepreneurial businesses. You have exposure to a team of seasoned, serial entrepreneurs. You'll play a key role in LOVESPACE's growth, with the opportunity to see how your work directly contributes to our success and multiple options for growth and development.
Benefits:
- Hybrid working arrangements.
- Casual dress code
- Staff discounts on our services and access to Perks at Work programs.
- Summer, winter, alums, and social parties throughout the year.
- The office events include Tuesday breakfasts, "Cake Wednesdays", and Thursday's social gathering.
How to apply
All you need to do is send us your CV and a cover letter.
Your cover letter should include
- What makes you an excellent fit for the role
- Why you want to work at LOVESPACE
- And your earliest possible start date
- It doesn't have to be an essay. We want to know you a little bit more before you join us!
We look forward to receiving your application!
Job Types: Full-time, Temporary contract, Temp to perm, Internship
Contract length: 8-14 weeks
Salary: £18,000.00-£22,000.00 per year
Benefits:
- Casual dress
- Company events
- Work from home
Schedule:
- 8 hour shift
Ability to commute/relocate:
- London, SE1 4YH: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (required)
Experience:
- customer service: 1 year (required)
Work Location: One location
Expected start date: 25/04/2023