Position Overview & Specifications
- Work within the Clinical Support Team to provide a comprehensive clerical support service
- Responsibility for data entry and maintenance of database systems.
- Assists in the organisation of workload management - word processing, distributing and filing etc.
- Liaison with clinical and admin staff both within and outside the department.
- Contact with patients and other relevant external agencies & extensive contact with GP's patients and other relevant external agencies.
- Liaison with staff both within and outside the department, contact with GPs patients, families and other relevant external agencies.
- Responsibility for providing and receiving complex/sensitive information requiring tact, empathy and diplomacy.
- Respond to a high volume of external/internal enquires via personal, written and telephone queries.
- Responsibility for implementing instructions involving liaison with patients, families, hospitals, GPs and other agencies in connection to patients and their care.
- Excellent communication skills required.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.