Position Overview & Specifications
Salary: £35,000.00 - £40,000.00 (Open to Negotiation, Depending on Experience and Qualification Status)
Qualifications:
- GCSE Maths & English at Grade C/Level 4 or above
- Chartered Insurance Institute Certificate in Insurance
- Ideally working towards your Insurance Diploma
BENEFITS
- 28 Days holiday + UK Bank Holidays
- Paid day off on your birthday
- Enhanced Parental Leave - Maternity pay (after 2 years’ service) = 13 weeks full pay and 13 weeks ½ pay with / Paternity (after 2 years’ service) = 4 weeks full pay
- Company Pension Plan
- Income Protection Insurance Scheme
- Death in Service Benefit (x2 times your annual salary)
- Cash plan benefit to assist with medical and wellbeing costs
- Annual charitable donation to chosen charity
- Support & funding for study towards your professional qualification
- Free on site parking
- Work from home (Once competent and agreed with line manager)
- Employee wellness programmes
- Cycle to Work Scheme
- Company Events
- Casual Dress
- Refer a friend scheme
- Paid time off for volunteering
About You:
Are you an experienced, target driven leader who is keen to progress within a diverse and ever evolving business? Do you have previous experience working within a similar management position, or are you perhaps an experienced insurance professional ready to take on more of a leadership role within the industry? If so, we may have the right the opportunity for you...
About the Role:
Lloyd & Whyte Group are pleased to be recruiting for an Exeter based Operations Team Leader, to help effectively lead our Northcott Beaton team.
This role will be integral to the effective running of our Exeter office, working in partnership with the Operation Director to deliver the existing business retention and income targets whilst continuing to fulfil an element of the Insurance Consultant role.
You will also help to develop both individual and team performance through identification of training needs and appropriate implementation of development plans through effective leadership, ensuring cultural, service and lead generation objectives are achieved, all in support of the wider business strategy.
About Us
Northcott Beaton is part of the Lloyd & Whyte, a group of businesses which provides insurance and financial services to specialist markets. We offer a variety of roles for talented people who want to join us.
We live by our company values: having fun, being supportive, acting professionally, growing partnerships and curating ambitious thought.
As an award-winning company, professionalism and qualifications are integral to our company culture. We believe it’s vital that everyone within the business feels valued and has the right tools to do the job.
Key Responsibilities:
· Provide leadership and support to direct reports
· Achieve individual objectives and key performance indicators as set and agreed
· Deliver existing business retention and income targets
· Deliver service KPIs and meet workflow standards, including service excellence whilst maintaining a culture of ‘Treating Customers Fairly’ and putting the client first, with consistent delivery of the right customer outcomes
· Organise and monitor daily workflow and productivity for the team as required
· Promote, develop and enable our values and culture within the team and across the business
· Instil a culture of professional development within the team, including qualification, product and technical knowledge with relevant competency levels achieved and maintained
· Manage and develop individual and team performance through identification of training needs & implementation of coaching and development plans; working in conjunction with the Operational Director where appropriate
· Operate within an agreed resource budget; prioritising and allocating resource effectively and recruiting suitable people in accordance with current employment legislation
· Ensure scheme underwriting guidelines, compliance, and company policy and procedures are followed consistently to minimise risk to the company
· Complete call and file assessments as required by the Operations Director and take action accordingly
Job Types: Full-time, Permanent
Salary: £35,000.00-£40,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Financial planning services
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Wellness programme
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Exeter: reliably commute or plan to relocate before starting work (required)
Experience:
- Operations management: 3 years (required)
- Insurance Industry: 3 years (required)
Licence/Certification:
- GCSE Maths & English at Grade C/Level 4 or above (preferred)
- Chartered Insurance Institute Certificate in Insurance (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person