Position Overview & Specifications
We have an exciting opportunity for an individual to join our Liverpool FC team on a casual contract as a Retail Sales Advisors at our Liverpool One Store. We`re looking individuals who are passionate about customer service and enjoy working as part of a team.
What will you be doing?
This role is responsible for ensuring that the overall customer experience within the Liverpool Football Club Store is to the highest possible standard.
Your responsibilities will include:
- Dealing with customer sales and refunds, ensuring a focus on customer care and the customer experience.
- Till work including processing cash and card payments.
- Gaining and building upon Product knowledge to provide advice and guidance on product selection to customers.
- Basic Sales Management through driving the AVS, UPT and Conversion by offering add on sales and upselling.
- Merchandising/display.
- Stock shrinkage and cash flow controls.
- Supporting in receiving and storing the delivery of large amounts of stock.
Who are we looking for?
To be successful, you will have previous retail and/or customer service experience, with excellent numeracy and literacy skills. Having strong interpersonal and communication skills, you will be confident in delivering excellent customer service and working as part of a team. A retail and/or customer service qualifications would be advantageous. You will be able to work flexible hours.
Why should you apply?
Liverpool FC Retail is a multi-channel operation, and we have 6 stores located at the Anfield Stadium, Williamson Square, Chester, Belfast, Liverpool One, and Dublin. Liverpool FC Retail has one of the most comprehensive product ranges in world football; we carry at least a thousand different products at one time, which rise during peak trading.
This role is on a casual contract. Your main base will be our Liverpool One store, which is close to local bars, shops and restaurants.
At Liverpool Football Club, we have an unwavering commitment to equality, diversity and inclusion and are always looking to making a positive difference in the communities that we operate within. We are proud of our achievements in this area; maintaining the Premier League Equality Standard Advanced Level, becoming a founding signatory of the Football Association’s Football Leadership Diversity Code and being recognised as a leader in this important area on and off the pitch. We take our responsibilities in this area seriously and through the work being done across the club, we are committed to increasing the diversity of our people and becoming an increasingly inclusive workplace for all. We are committed to hiring great people representative of diverse backgrounds, perspectives, and skills across our entire business. If you share our enthusiasm and passion for inclusivity, then we want to hear from you.
Liverpool FC is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all Colleagues and Volunteers to share this commitment.