Position Overview & Specifications

Due to recent aquisitions and growth the customer service team is growing. We are a premium indoor leisure operator, we have a passion for fun, innovation and continual growth. We are heavily invested in having the right people onboard to drive this growth and we work hard to ensure that our employees are strong ambassadors for the Airhop brand. The Airhop team work closely together to ensure that everyone who visits our parks ultimately has an awesome experience every time.

We are currently recruiting for a permanent, part-time Inbound Customer Service Advisor, reporting directly to the Customer Service Manager. This role will be based in our onsite call centre. Opening hours: Mon - Fri 10:00 - 17:00 Sat & Sun 10:00 - 16:00

The role will consist of answering all customer queries, which will include bookings, product explanations, upselling and cross-selling products, and generally making sure the customer has an excellent experience.

The key responsibilities of the role will be to:

Process Centre bookings
Answer calls, respond to emails and respond to livechat communication in line with KPIs
Resolve any customer complaints that arise
Gain excellent product and business knowledge
Upsell products in an engaging manner
Perform any reasonable request by management

Desired skills and experience:

Previous customer service experience (minimum 1 year)
Experience working in a call centre environment is preferred, but not essential
Computer literate with strong knowledge of MS Office, Excel, Outlook
Excellent listening, problem-solving, accuracy and attention to detail skills when dealing with all customers and colleagues
Proactive attitude, ensuring all customer queries are completed within ‘first call resolution’ process
Ability to work comfortably in a fast-paced environment

Benefits:

Competitive pay of up to £10.50ph
Free use of the facility and discounted Airhop products
Flexible working
Onsite parking
Fun, social environment

This is a part-time position that will require some flexibility to meet the needs of the business. Shift times vary to suit park opening hours, but will involve some weekend work.

Job Types: Full-time, Part-time

Salary: Up to £10.50 per hour

Benefits: