Position Overview & Specifications
Description
We are seeking a Customer Support Assistant to join our growing Customer Success team. You will be responsible for ensuring that clients receive the highest level of service and support. You will directly interact with clients collaborating with colleagues in Sales, Account Management and Product to quickly solve or escalate inbound client's queries. This role is key to our mission to put customers and their experience with our services at the heart of our business.
The successful candidate will be:
You will be providing top class and timely support to our clients and will have an appreciation of truly fantastic customer service along with ideas about how best to deliver it. In this role you will become an enthusiastic product expert, learning our product inside and out so that you can:
- Resolve or escalate inbound customer queries,
- Assist with the fulfilment of new subscriptions to our platforms, and
- Support the team during the sales and renewal cycle.
Skills, Knowledge and Expertise
You have a keen attention to detail, enjoy organising and have excellent time management skills so that you can:
- Adapt to emerging priorities,
- Update CRM and internal systems accurately, and
- Communicate and collaborate with stakeholders.
Benefits
In return we can offer you a rewarding career with personal and professional development in addition to a competitive salary with an excellent perks and benefits package that includes:
The time for our employees to switch off through using their 25 days annual leave allowance, company wide holidays and a day off on their birthdays.
Wellbeing is a key focus at LBR where employees can access a physical wellbeing allowance of £350 per year, annual wellbeing days and a cycle to work scheme.
We provide health and reassurance through our private healthcare scheme, a life assurance benefit and a 4% pension contribution.
We want all employees to be happy and have fun at LBR through regular social events, a volunteering day, recognition awards and a perks at work discount site.
About Law Business Research
Law Business Research is a technology-enabled information services business powering the global legal industry with intelligence, analytics and performance data.We deliver must-have intelligence to our clients when they need it, through a combination of time-sensitive insight, proprietary data and analytics, expert research, and sophisticated tools.
Please visit our website for more information.