Position Overview & Specifications

We are seeking Visitor Services Assistants to join our team on a permanent basis working 16.5 hours per week 3 days out of 7, on a rolling rota.

King’s College welcomes over a million visitors per year. These visitors may be members of King’s, local residents, university members or tourists from around the world. The role of a Visitor Services Assistant is to ensure each and every visitor receives a warm and welcoming experience at one of our entrances. For many visitors to the College, a Visitor Services Assistant will be the first person they encounter representing King’s College. In addition, team members will need to play a part in maintaining the integrity of the College, its buildings and contents.

The ideal candidates will have previous experience of dealing with the public in a customer focused environment, will be culturally sensitive, and have excellent verbal communication skills.

In addition we are looking for candidates with the ability to:

Deliver first class face to face customer service;
Be patient, tactful and diplomatic;
Be physically fit to cope with the demands of the job, which involves working outdoors throughout the year;
Work with and support others in a collaborative manner;
Cope with high visitor numbers during peak periods;
Work with honesty and integrity when dealing with the members of the public;
Be well presented at all times.

Salary: £10.51 per hour plus bonus & benefits

Contract type: Permanent, part-time, 16.5 hours across 3 days per week, to be worked on a rolling rota including weekends

Benefits:

32 days annual leave pro rata (including Bank Holidays and Christmas closure period)
Uniform
Car parking (when available)
Meals on duty
Healthcare cash plan
Bonus

Application Process:

Applications should be made on the form provided on our website.

You are encouraged to make an early application as the vacancy may close early if sufficient applications are received.

Job Types: Part-time, Permanent
Part-time hours: 16.5 per week

Salary: £10.51 per hour

Benefits: