Position Overview & Specifications
Job description
Job description
A exciting opportunity has arisen at Kids Cavern - The Uk's leading Designer Childrenswear retailer .
Can you deliver World class exceptional Customer service ?
Do you enjoy working in a fast paced environment ?
Are you amazing at Customer Service ?
If so, then Kids Cavern Customer service Advisor role could be perfect for you. In this role, you’ll be servicing new and existing customer enquiring via phone , Email & live webchat. You will need to display a professional, courteous and friendly demeanour at all times.
We're looking for a candidate who
- Has superb written communication skills, including impeccable spelling and grammar
- Displays proficient IT skills, including excellent typing ability, and is confident in dealing with enquiries .
- Shows an empathetic and positive attitude, ensuring that customer enquiries are dealt with efficiently and effectively
- Thrives in a fast-paced environment
- Self motivated with a keen eye for detail.
- You must be reliable , presentable & enthusiastic .
What you'll be doing
- Responding to enquiries from new and existing customers
- Informing of postage queries , returns , refunds etc
- Liaising with members of the sales team.
- Responding to email requests
- Problem solving
- Hours are 40 hours, fully flexible, 16 hours weekend
Work remotely
- No
Job Types: Full-time, Part time Permanent
Schedule:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Liverpool, L1 6DA: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 2 years (preferred)
Job Types: Full-time, Part-time
Salary: £9.00-£10.42 per hour
Schedule:
- Every weekend
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Liverpool: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (required)
Work Location: In person
Application deadline: 25/04/2023
Expected start date: 03/05/2023