Position Overview & Specifications
Responsibilities
- Proactively work together to exceed all KPI’s.
- Deliver exceptional customer service.
- To ensure you are fully up to date on all weekly communications.
- Engage with Salon colleagues on how to improve customer service and effectiveness.
- Help to deliver exceptional Retail Store Standards across all customer facing and ‘back of house’ areas.
- To comply with all communicated company guidelines and actions
- Assist the planning and execution of changes to promotions, campaigns, and events in a timely and accurate manner.
- Help deliver TPC performance ahead of targets set.
- Be part of creating and leading a positive customer service culture in the store.
- Minimise store stock loss and wastage
- Manage replenishment processes to ensure 100% availability at all times of top 50 selling lines within the business.
- Check and action out of date stocks.
- Take part in stock takes and stock counts.
- Ensure personal compliance with all company policies and procedures relating to the control of Cash, Stock, Store and Staff are in place and adhered to
- Ensure all Health & Safety personal compliance is up to date.
- Any other reasonable duties as required by the manager as appropriate.
- Key Holder responsibility
Behaviours & Experience
- Has a real ‘Passion for Retail' – bringing high levels of energy and commitment to the role.
- Experience in a fast-moving retail environment is essential.
- Provides motivation & direction to others.
- Strives to exceed individual and business targets.
- Has a hands-on approach and a can-do attitude.
- Be a positive, supportive, and flexible team player.
- Can inspire others to go the extra mile.