Position Overview & Specifications

What does the job involve?

You will manage a team of Retail Managers and Business Managers, using effective people processes in order to give a world class Colleague experience:

You will ensure the colleague headcount is in line with budget.
You will ensure the full customer Journey is followed at all times in order to deliver a world class customer experience.
You will maintain a safe and healthy working environment, ensuring you and colleagues comply with Health and Safety requirements.
You will act as FCA Supervisor for the store, ensuring legal and financial compliance.
You will effectively schedule Colleagues for full coverage and rest allowance, ensuring positive work life balance.
You will follow the recruitment and on boarding process to recruit new Colleagues as required.
You will monitor and manage attendance of the team, carrying out return to work and conducting attendance review meetings when required.
You will manage the performance of your team in order to achieve targets and demonstrate positive behaviors through 1-2-1 meetings, coaching sessions, performance improvement plans, observations etc.
You will conduct training and development sessions with your team and ensure that there is continued ongoing support.
Complete Talent Assessments in order to identify talent for a succession plan.
You will be the key driver for the sales performance – set goals, monitor performance and provide support, coaching and development wherever it is needed.
You will accurately use management information systems.
You will monitor, manage and follow up on re-solicitation performance for the team.
You will work collaboratively as a Senior Management team to deliver excellence in the store.
You will deputise for the Head of Business when required to do so.
You will support other areas of the store as required.

Job Type: Full-time

Salary: £40,000.00-£53,000.00 per year

Benefits: