Position Overview & Specifications

Come and make a difference at Karbon as a Customer Accounts Administrator

We are looking to appoint a suitably qualified and experienced individual for the role of Customer Accounts Administrator in the Customer Accounts Team.

About the role

The Team manages our former tenant and current garage tenant arrears collection. They verify rent details for Universal Credit claims, update accounts with Housing Benefit award information and process tenant refunds as their main day to day duties.

About you

The successful applicant will be able to demonstrate an ability to successfully negotiate repayment of outstanding debts. Have excellent time management skills to effectively manage their weekly tasks. Have good communication skills to be able to answer queries through various channels.

About our team

The successful candidate will work in our Customer Accounts Team led by the Customer Accounts Team Leader (Admin).

Key Information

It’s important to us that everyone feels fairly rewarded for the work they do. We offer a competitive and comprehensive benefits package that supports the wellbeing of our people.

- Customer Accounts Administrator – Ten month secondment/fixed term role

- Salary is £22,947 per annum

- Location: Gosforth or Stanley

- 37 Hours per week with some homeworking available/flexible working

We provide a generous benefits package including 26 days annual leave on commencement rising to 31 days after 3 years’ service, birthday leave, occupational pension and a health cash plan, with the option of a flexible pot towards enhanced benefits.

We also provide our colleagues with the opportunity to apply for qualification funding on a range of courses, conferences, and other learning events.

If this sounds like the role for you then please apply through the Karbon Homes website – https://www.karbonhomes.co.uk/careers/

Important dates

Closing date for applications

Thursday 16 February 2023

We reserve the right to close this advertisement early if we receive a high volume of suitable applications. Please apply early to ensure you are considered for the post.

Interview date

Friday 23 February 2023

We are committed to equality and diversity and are an inclusive employer. We welcome applications from people of all ages, disability/non-disability, ethnicities, genders, religions, sexualities, transgender status, and cultural backgrounds. Any candidate with a disability who meets the essential criteria for the post will be guaranteed an interview.

Job Types: Full-time, Temporary contract
Contract length: 10 months

Salary: £22,947.00 per year

Benefits: