Position Overview & Specifications

Front of House Corporate Receptionist

We are seeking a Front of House Corporate Receptionist ideally with experience in a corporate environment or Front of house in the hospitality sector to assist with the day to day running of the Conference & Client Center Reception Desks at JP Morgan in Canary Wharf for an initial 12 months contract.

Description:

As a Front of House Corporate Receptionist you will report to the Planning & Production Manager as part of a diverse and talented Client and Conference Centre team. You will work in a professional, flexible and proactive manner to ensure clients needs are identified and all details are communicated to our vendor partners and external vendor teams, to ensure a seamless delivery of service excellence.

Core Responsibilities

To manage the Conference & Client Center Reception Desks within opening hours; work flexibly to ensure coverage of these – and to adhere to the opening and closing procedures.
Liaise with the Central Reservations team on a daily basis to receive information pertaining to incoming reservations- using JPMC Schedule Now as the reservations tool.
To plan all requirements for such events and meetings that are allocated by the Business Manager or Conference & Client Center Event Planners, from reservations stage to billing stage.
To contact the organiser of all events allocated within 48 hours of booking.
Prepare daily set-up work sheets for each event/meeting allocated, providing detailed information for Operations, Audio Visuals and Food & Beverage teams to carry out client requirements.
To coordinate all client or host needs prior to the program and handle changes, additions or deletions with operations, reception and food and beverage staff whilst following the prescribed SOP.
To give accurate and appropriate information at all times, seeking specialist support where necessary. Review details of each allocated event/meeting for the coming day at the daily function meeting.
Hours are 7am to 7pm on a shift basis of 8 hours per day including 1 hour for lunch.

Required skills:

Reception experience within a corporate or hospitality environment
Customer-facing experience
Strong interpersonal skills
Highly organized; ability to handle multiple tasks and apply judgment to prioritize
Flexibility to deal with a fast-paced, diverse environment
Excellent communication skills; both oral and written
Highly motivated team player
Work comfortably under pressure and observe deadlines
Experience of working within a busy and diverse team
Track record of quality service provision
Strong Computer Skills, (MS Office; Room Booking System e.g. EMS)

Job Types: Full-time, Temporary contract
Contract length: 12 months

Salary: £135.00-£155.00 per day

Schedule: