Position Overview & Specifications
Due to working regulations, applicants must be 18 years or over to apply
What will you be doing?
You will be a member of the Profit Protection team and add value to the efficiency and profitability of John Lewis.
- Mitigating the risk of malicious harm to Partners and Customers;
- Managing shrinkage performance within budget and risk appetite.
You will play a key role in a John Lewis branch by investigating trends and reporting on key themes, thoroughly investigating shrinkage to protect our profit. You'll protect your fellow Partners and customers patrolling the shop floor to deter potential theft and monitor CCTV for signs of suspicious behaviour.
The role will address all aspects of Shrinkage, including, though not exclusive to, external and internal dishonesty, procedural failure, and administrative error within the John Lewis Partnership.
You will need to be confident and reassuring to be able to de-escalate conflict situations in the branch professionally
You will have to raise awareness of all aspects of shrinkage by supporting and coaching fellow Partners.
You’ll work on a rota basis for this role and will be required to work a variety of shifts, including evenings and weekends
Will I receive training?
You will receive full and comprehensive training in the first few weeks of starting in your new role. If you do not have previous experience in this role don’t worry we will provide all the training you need.
Required Essential Experience, Skills and Qualifications
- Strong communication skills.
- Attention to detail/accuracy.
- Good customer service skills.
Desirable Experience, Skills and Qualification
- Previous experience in a loss prevention role.
- Previous experience in a customer facing environment.
Benefits
22 days holiday (up to 30 days based on length of service)
Extensive training plan
Equipment provided
As a Partner, after completion of your 3-month Earning Membership period, you will be entitled to:
20% Discount at Waitrose & Partners on the majority of goods
25% Discount at John Lewis & Partners on the majority of goods
12% Discount at John Lewis & Partners on electrical & white goods
Defined contribution pension scheme and Life Assurance (4x annual salary)
To see all of our incredible benefits click here.
Additional Information
With the potential need to detain or ban individuals committing criminal offences, this role requires applicants to be over the age of 18.
Please consider the following when making your application:
- This role is subject to the following pre-employment screening: 5 year reference check, Basic Disclosure & 5 year financial probity.
- We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
- Print off the job description now if you require it.
- Ensure you have an up-to-date CV.