Position Overview & Specifications

We are looking for a shop assistant to join our team in our Kenilworth jewellery and watch store. We sell a wide range of fine and branded jewellery as well as a large selection of watches. We are looking for a permanent full-time employee to work five 8.5 hour days per week (regular Saturday work will be required). Pay rate is subject to experience.

The successful candidate would be expected to:

Greet customers entering the store
Give advice on product selections
Provide advice regarding jewellery or watch repairs
Book in customer repairs following procedures
Process transactions and take payments (cash, card, finance)
Deal with high value sales confidently
Handle customer complaints and returns
Responsible for keeping the store tidy
Stock control, price labelling and stock management
Replenish displays and adjusting to present products in line with brand guidelines
Keep up to date with sales promotions and trends
Take part in brand in-store training and online training
Report to store manager (sales, issues, discrepancies, etc)
Keep the store clean and tidy, including hovering and mopping
Being vigilant with regards to store security, shoplifters and fraudulent payments
Order stock and deal with suppliers
Follow repair system and contacting customers with quotes and updates
Complete other shop related tasks as necessary

Experience of the jewellery trade and retail would be an advantage. The candidate should have a friendly and engaging personality and would need to be comfortable in dealing with members of the public politely and with confidence. Smart appearance and the ability to work well within a team will also be necessary. For this permanent roll there will be a probation period of at least 3 months subject to review by management.

Job Types: Full-time, Permanent

Salary: £10.85-£11.76 per hour

Benefits: