Position Overview & Specifications
Key Responsibilities
- Take ownership of IT issues and follow them through to ensure they are complete even if passed to another colleague in the IT team.
- Work within a virtual team to provide support to staff around the globe with IT issues, escalating where necessary to other teams.
- You are responsible for any escalated calls and will ensure that these are resolved acceptably to both parties.
- Support local systems, such as storage, telecoms and networking.
- Manage company phone systems and time clock systems.
- Responsible to ensure adequate backups are completed.
- Monitor the availability of global systems through existing portals and log, resolve and escalate issues.
- Providing technical assistance and training to computer users on the application software, hardware and computer services.
- Liaise with vendors and suppliers on software, hardware, telecommunication for leased line and telephone system to maintain proper relationship for better maintenance and support for local systems.
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Referral programme
- Store discount
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Newport: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Location: One location
Reference ID: 01MS0102