Position Overview & Specifications

Are you an Administrator with a background in Domiciliary Care? If you we would love to hear from you. We are a Domiciliary Care Agency with over 10 Branches in England and Scotland.

Your Main Duties will be:

Main Duties

i. To carry out office administrative tasks, to include filing of reports and documents, photocopying, answering the telephone.

Check all incoming emails and transferring to relevant care coordinator by Location
Regular Liaise with the Care Coordinators
Creating folders going into Service User homes
Creating folder for Service Users for office use
Call monitoring on a fortnight basis and record
Recording and flagging up complaints to Care Coordinator
Recording and Flagging up all safeguarding issues with Registered Managers
Ensuring all complaint and safeguarding cases are submitted and closed.
Excellent customer service focus with strong communication skills to effectively correspond, both verbally and in writing, using phone, voicemail, and e-mail with various levels in the company and the external community.

Skills

Organizational Skill
Leadership Skill
Creative
Innovative
IT literate - Expert
Ability to communicate and liaise with internal and external organisation.
IT literacy: Able to confidently use MS Word, Excel and Outlook to a basic standard e.g. Able to create letters from scratch, use spread sheets to capture, update and store data in a clear and logical manner from scratch. Able to read and send emails / attachments etc.
Able to deliver work to set targets and be self-motivated, effectively structuring daily activities ensuring effective outcome
Willingness to travel as required by the business and undertake other duties and working patterns as required.
Good Knowledge of the organisation
Fluent English language skills: spoken and written in a clear, caring, courteous and professional manner
Attention to detail in relation to Office Administration duties is essential for the job.

We provide-