Position Overview & Specifications
We are offering an excellent opportunity for an enthusiastic and motivated client services executive to join our team. You will be the first point of contact for our worldwide customer base – being key in managing our client relationships.
Our ideal candidate will be a highly self-motivated achiever, with a keen eye for detail and a proactive approach to satisfying clients, through problem solving and matching client needs to the right solutions. The ability to thrive under pressure and deliver as part of a busy team will be the key to success.
We do not do ‘hand holding’, but we will always give you support when you need it. Self-starters with a real attention to detail, who can quickly become familiar with a range of subjects and have a drive for success in a fast-growing business-to-business environment will be rewarded with excellent pay, challenging work and great colleagues.
Want to build worldwide relationships? Come and join our team!
You will be responsible for:
Assisting with customer queries using a customer helpdesk;
Answering customer calls, and recording and disseminating leads;
Handling contracts and scheduling the delivery of consultancy work;
Undertaking administrative duties; and
Raising invoices and customer credits, and processing expenses requests.
To be successful in this role, you will need:
Previous customer service experience;
Problem-solving skills; and
An eye for detail and accuracy.
You may have:
Salesforce experience or experience using a CRM system;
Experience handling tickets in a customer helpdesk (Zendesk or similar); and
A degree or equivalent qualification.
About us:
IT Governance Ltd is a fast-growing, single-source provider of books, tools, training and consultancy in the information security, IT governance, risk management and compliance field. With more than 180 employees in a variety of marketing, sales and specialist roles, we are a successful business that operates in a dynamic and international marketplace.
Our headquarters are in Ely, but we have a global reach thanks to our international and multi-channel e-commerce operations. Our aim is to be leaders in what we do; we value commitment, encourage creativity and reward achievement.
Remuneration: Up to £30,000 p.a. (depending on experience)
Basis: Full-time, permanent
Location: Home-based within the UK
We are an equal opportunities employer and welcome applications from candidates of any and all backgrounds.