Position Overview & Specifications

Job description

Milton Keynes

Competitive salary with excellent benefits – please contact the recruitment team for this information. Although we don’t advertise our salaries, you won’t be disappointed!

Job Description

Reporting to Soft Services Manger, the job holder will be responsible for the effective delivery of cleaning services across site.

The Cleaning Manager will lead by example to give excellent service delivery by building an excellent relationship with placemakers and the on-site client staff, based on consistent and quality service delivery.

The foundations of the client relationship will be trust, open communication and keeping our promises

Key Responsibilities

Ensure standard of service delivery in line with agreed service levels
Identifying and developing business opportunities, as appropriate
Develop manage and coordinate a process of continually reviewing and improving service for both directly delivered services and sub contracted services
Training and development of staff
Ensure periodic cleaning schedules are completed in line with with PPM’s. Monitor the work completed against worked planned and identify actions required to bring any shortfalls back in line with schedule
Produce work allocation sheets for all staff working in line with the Santander cleaning indicator.
Manage and develop people to promote high morale and motivation

Professional and personal competencies/qualifications

Strong Leadership – inspiring and guiding people
Personal Management
Solution orientated
Drives for achievement
Strong Customer Focus
Great Relationship Management
Computer literate
Good communication skills

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

If you have any further queries regarding this role, please contact the Resourcing Team on 0330 311 2739

Job Types: Full-time, Permanent

Schedule: