Position Overview & Specifications
About The Role
Ipsos has flexible opportunities just waiting for you for Telephone Market Research Supervisor positions!
We are looking for bright, enthusiastic and motivated people to join our Supervisor Team. Tasks and key skills include:
- Liaising with Team Leaders, Senior Management, Project Managers, and Agents
- Actively coaching and motivating agents to achieve and exceed targets set. Identify any gaps in knowledge and coach accordingly.
- Ensuring the agents in the team conduct interviews in accordance with Ipsos quality standards
- Setting aspirational daily targets, monitoring and evaluating agent performance. Identifying agents who are underperforming and providing guidance.
- Ability to multi- task. You may be allocated multiple tasks at any time. Ability to be adaptable, analytical, efficient and thorough
- Promote the business ‘Best Practice’ policies. Be aware and understanding of Ipsos' 5 core values: Integrity, Curiosity, Collaboration, Client First and Entrepreneurial Spirit.
- The ability to remain calm and courteous under pressure and navigate tense situations especially during busy periods.
Essentials
- A laptop/PC running Windows 10 or above.
- A compatible USB connecting 'call centre style' headset with microphone.
- A stable and strong broadband connection when working remotely.
- Unrestricted access to somewhere quiet and private for the duration of any shift.
The benefits:
- £11 - £12.05 per hour
- Holiday pay
- Flexible shifts
- Full training and support provided
- Succession potential
- Full time, part time
- Flexible