Position Overview & Specifications

An amazing opportunity within our Balmenach Distillery- the home of Caorunn Gin.

Since 2009, Caorunn Gin has been handcrafted in small batches at Balmenach Distillery in the Scottish Highlands. The unique blend of 5 handpicked Celtic botanicals & 6 classic gin botanicals are distilled in the world's only working Copper Berry Chamber to extract maximum flavour.

Purpose of Role

Reporting to the Brand Homes Manager you will be responsible for managing the Brand Home and team to ensure the smooth running of the Brand Home and Tour planning whilst delivering consistency in all aspects throughout the Brand Home.

Key Responsibilities

Work alongside the Distillery Management Team, Team of Operators and Brand Homes Manager to ensure the Brand Home team consistently deliver a 5-star customer experience.
Work closely with the Brand and Marketing teams in the interests of the Brand.
Accountable for the day-to-day operations of the Brand Home including: -
Oversee of tour scheduling, timings, and staffing
Booking System
Customer enquiries
Stock control
Customer Sales
Administration and Invoicing
To undertake a range of HC activities including recruitment, absence management, scheduling, holiday planning and general staff management.
Ensure delivery of all mandatory staff training in order to remain compliant.
Local promotion of the Brand Home.

Working Conditions

This role will be based at the distillery and will involve indoor and outdoor work. This role may involve travel to other Brand Homes, head office and brand events.

Personal Profile

Good interpersonal skills, clear communicator
Flexible
Customer Service orientated
A genuine passion for the spirits industry
Self-starter, able to work under own initiative
PC literate
Excellent communication skills, outgoing and feel confident presenting to groups.

Preferred Experience

Literate and numerate
Experience/knowledge of the spirits industry desirable but not essential
Previous experience in tourism, hospitality or Brand Home environment would be highly advantageous
Experience of working in an environment with high customer service expectations and delivery

Job Type: Permanent

Salary: From £23,000.00 per year

Schedule: