Position Overview & Specifications

Duties and Responsibilities

Effective and courteous handling of customer queries and service requests via telephone and email.
Fast and accurate generation, and closure, of reactive work orders on the site based maintenance management system.
Generation and closure of scheduled work orders, on a weekly basis.
Updating in-house systems and external systems
Monitoring quote requests and chasing engineers/subcontractors for job updates on daily basis
Managing inbox efficiently on daily basis.
Constant liaison with engineers and subcontractors via phone/email.
Place suppliers orders using the CAFM system
Uploading information to the clients systems as required.
Updating the clients CAFM system as required in a timely manner
Liaison with the operations team from engineer to director level.
Covering other team members annual leave and sickness
Carry out other general administration duties as required from time to time
Ensure that the Company is presented in a good light at all times.
Follow Company administration procedures.
Carry out any other reasonable instruction from the line manager, their line managers or member of the senior management team
Attend team briefings as required.
Co-operate with the company to allow it to fulfil its moral and legal duties and obligations.