Position Overview & Specifications

Ideal recruit is looking for an enthusiastic individual who will play a key function in our Accounts for one of our clients. The successful candidate will need to be passionate about delivering excellent customer service and have an efficient, proactive, and positive approach.

Key accountabilities:

You’ll be the first point of contact for clients in your region, dealing with requests, queries, and tasks large and small.
Proactively manage the ‘customer at risk’ process relating to the branch customer portfolio – ensuring timely resolutions and retention, by means of service amendment, re-negotiations with clients and internal stakeholders.
Making sure profit margin is in line with regional and budget expectations when re-negotiating with clients and internal stakeholders.
To record and maintain all potential customer at risk branch churn, identifying and reporting any trend that may be developing.
Manage branches priority list, making recommendations where / when necessary.
Promote our services, support the retentions team during upselling campaigns.
Management of the regions age debt, on stop list and liaising with effected customers.
Liaise with functional departments that may impact on customer relations / retention.
Recognise where customers may be at risk and upselling opportunities within the regional portfolio.

What are the Requirements?