Position Overview & Specifications
The Night Receptionist welcomes all guests and takes care of them from arrival through to departure.
They contribute to guest satisfaction by providing high quality services with a warm and friendly approach.
They ensure a smooth and secure environment to all the guests during the night.
We are looking for someone to work full time (169 hours per month)
Your responsibilities will include:
· Ensuring all guests are attended to promptly and efficiently in the most professional way and without delay.
· Checking that details of regular guests are updated using Guest History.
· Ensuring all diary events, flags and specials are actioned.
· Checking and pass on all guest mail, messages and parcels promptly.
· To liaise closely with Housekeeping on information relating to rooms and lost property.
· Ensuring guest registration forms are completed correctly, then the computer is updated accordingly.
· Ensuring all account postings are accurate and necessary paperwork produced.
· Ensuring an accurate cashiering balance is performed at the completion of shifts.
· Completing all audit tasks as specified by the Night Auditors checklist.
· Performing any other duties within the employee’s range of competence as required by management.
Work Experience
We are looking for a person who would:
- Have excellent customer service skills
- Have great organizational and administration skills
- Need to work as part of the Night Reception Team providing an efficient, effective and attentive service to all our guests.
- Have strong communication skills & a pro-active approach to your work.
- Ensure that the guests are completely satisfied at every stage of their stay with us, from check-in to check-out.
- Be working closely with the Night Team Leader to produce reports, monitoring the results and auditing controls in place.
Benefits
Great talent deserves great rewards so apart from a full time contract, here's just some of what we are able to offer:
* career development and opportunities
* Discount card to be used in Accor hotels worldwide
* Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)
* Meals on duty
* Uniforms and dry cleaning
* Recommend a friend scheme
* Employee Advisory Service
Job Types: Full-time, Permanent
Salary: £25,938.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Referral programme
- Store discount
Schedule:
- 8 hour shift
- Holidays
Work Location: In person
Reference ID: night
Expected start date: 19/06/2023