Position Overview & Specifications
As a Front Office Receptionist, you will be the first point of contact for our guests! Good first impressions, providing exceptional guest service and a positive attitude is key for success in this role!
At the Ibis Budget Leicester no one day is the same. Your duties will be spread across multiple areas within the hotel: effectively checking-in guests, responding to emails, assisting the food & beverage department, answering phone calls and much more. Our ideal candidate will be attentive, focused and forward-thinking!
Ultimately, you will be joining a passionate team with opportunities for development and performance bonuses provided for the right candidate. Becoming a Front Office Receptionist, means adopting the core values of the Ibis Budget brand, supporting our initiatives to ensure guest satisfaction and deliver a superior service within our hotel.
Job Description
· Check-in/greet guests, visitors and key stakeholders to our hotel
· Respond to enquiries via telephone or email
· Respond to all extranet booking enquiries
· Collect payment via PDQ card terminals or cash
· Monitor guest reviews and feedforward crucial guest comments to the team
· Basic clerical and administrative tasks
· Assist the food & beverage department
· Maintain the appearance/cleanliness of the front office
· Foresee and undertake shift opening/closing procedures
Required Skills
· Strong interpersonal skills
· Strong written and verbal communication skills
· Ability to multi-task
· Ability to work independently
· Team-player attitude
· Basic knowledge of Microsoft Office Software
· Dependable, punctual and reliable
In return, our company offers:
- Employee of the month award
- 2 x performance bonus pay
- Up to 2 free bonus breaks stay at Accor Hotels UK and Ireland
- Free meals
- Free Uniform
- Christmas Party
- Sales leads incentive scheme
- 28 days of holiday entitlement ( if you full time)
- 30% Accor World wide
Job Type: Full-time
Salary: From £9.50 per hour
Benefits:
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Night shift
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Performance bonus
- Tips
Ability to commute/relocate:
- Leicester, LE4 3BT: reliably commute or plan to relocate before starting work (required)
Work Location: One location