Position Overview & Specifications
CHARITY DONOR CARE ADVISOR
Human Appeal is a faith-based charity that aims to abolish poverty by providing humanitarian aid, sustainable development programs and championing advocacy for our beneficiaries worldwide.
We are currently looking for outgoing individuals with great communication and people skills to join Human Appeal as Donor Care Advisors, where the successful candidates will provide customer support to Human Appeal’s donors as well as generating vital income for the charity’s projects worldwide!
THE JOB:
· Engaging with Human Appeal donors
· Handling customer inquiries via telephone and email in a warm and courteous manner
· Maintaining call centre database by entering or updating information accurately
· Generating funding for Human Appeal through telephone donations
· Chasing pledges made by our donors during events
· Generating tickets sales for fundraising events
· Attending and helping out during Live TV and Radio Appeals
· Ensuring customer satisfaction levels are met
· Maximising donor retention
HOURS:
This is a FLEXIBLE, PART-TIME ROLE so would ideally suit University/College students looking to earn and gain experience around their studies!
Shift Patterns available are:
· 4pm - 8pm weekdays
· 12pm - 6pm weekends
· Extra hours available during the week
Please note we are looking for staff who can do a minimum of 3 shifts per week
PAY: · Age 23+: £9.50 · Age 21-22: £9.18 · Age under 21: £8.00
We will be interviewing on a rolling basis so for the best chance of success please apply TODAY!
Click ‘APPLY’ to send through your CV today!
Job Types: Full-time, Part-time, Temporary contract, Zero hours contract, Graduate
Salary: £8.00-£9.50 per hour
Benefits:
- Casual dress
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Work Location: One location
Reference ID: DC1