Position Overview & Specifications
Through Business Banking (BB) our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to- end solutions designed to help small businesses reach their potential.
We are currently seeking an experienced individual to join this team in the role of Relationship Manager
The Relationship Manager will provide dedicated customer service to a portfolio of clients with accountability for sales, service, risk and operational delivery. This role will have both external and internal stakeholders, Internal stakeholders may include Sales, Product Development, Risk & Compliance teams.
Your responsibilities will include:
- Face to face meetings with SME clients, with an average of 60 clients in portfolio
- Managing portfolio incomes of approximately £1.5 – £2m and SME clients with a £2-15m turnover
- Driving revenue growth through understanding customer needs and by adopting a needs-based approach which engages clients and increases new business
- Growing the business sustainably, by identifying opportunities to expand a portfolio and broadening client relationships by leveraging HSBC's extensive network
- Building a strong understanding of the client's business and industry to promote insights, enrich client conversations and deliver fair outcomes
- Comprehensive understanding of the client through pro-active credit risk assessments and customer due diligence reviews
The ideal candidate for this role will have:
- Experience of working in relevant environments, i.e. Business/Corporate Banking, Financial Services would be advantageous
- Proven ability in identifying and meeting customer needs
- Evidence of commercial lending will be advantageous
- Experience of leading and delivering excellent customer service and proactively looking for innovative ways to improve this service
- Experience of building effective networks across business areas, developing relationships based on mutual trust and encouraging others to do the same
- Comprehensive understanding of risk management and proven experience of ensuring own/others' compliance with relevant regulatory processes
This is a hybrid role requiring travel to Liverpool and Manchester Commercial Centres/offices. A full UK driving licence is essential.
You’ll achieve more when you join HSBC.
HSBC is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. We will provide reasonable adjustments to remove any disadvantage to you being considered for this role. We are proud members of the Disability Confident Scheme, and will offer an interview to disabled candidates who meet the minimum criteria for the role. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please contact our Recruitment Helpdesk:
Email: hsbc.recruitment@hsbc.com
Telephone: +44 2078328500.
Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions. HSBC has processes in place to avoid nepotism. This means we will avoid circumstances in which the appearance or possibility of conflicts of interest may exist within the hiring process.