Position Overview & Specifications
The hospitality industry never sleeps, and we need someone to be always there for our guests. From late night check ins, impeccable late-night room service to public area cleanliness…a Night Auditor/Night Porter/Receptionist plays a vital role in making sure our guests have the best possible stay!
The following are specific responsibilities and contributions critical to the successful performance of the role:
- Completion of security walk rounds throughout the night
- Checking in and out of guests when required
- Preparation of food and drink as requested by guests to correct specification
- Ensuring public areas and corridors are free of dirty crockery, trays and glasses
- Ensuring that any late arrival guests are dealt with in a professional manner and roomed effectively
- To complete tasks as directed by the nights team task list
- Any additional tasks delegated by the Night Manager/Duty Manager
- Deliver any room service as ordered by our guests
- To ensure that any guests within the hotel are dealt with quickly and efficiently.
Is this Night Auditor/Porter role right for me?
You will be something of a night-owl and someone who, as a Night Porter, will be wholeheartedly focused on delivering outstanding service. You'll be a great relationship-builder and someone who wants to go above and beyond.
What's in it for me?
- Discounts across retail, restaurants, events etc (because we know life isn't just about work)
- Family and Friends discounts in hotels across the Kew Green Hotels estate
- International Travel at Employee Rate for other branded hotels within our brand family (and you're not just limited to good old Britain – our family has hotels that span all over the world!)
- Meals for free on shift – hard work is hungry work!
- Progression Room to grow, with opportunities across the UK and internationally
- Uniform provided
- Flexible attitude and working hours
The Holiday Inn Manchester City Centre is a 4 star 298 bedroomed Hotel located in the City Centre, less than a 5 minute walk from Piccadilly Railway Station, with 12 event rooms that cater up to 150 people, along with two canal side terraces for outside events. Consistently ranked in the top six on Tripadvisor and named number one Holiday Inn in the UK for three years running.