Position Overview & Specifications
RECEPTION & MEMBERSHIP CO-ORDINATOR
- £10.90 p/h
- 4.5 hours per week on Sundays, 10.45am to 3.15pm
***additional hours regularly available to cover annual leave (additional hours as generally evenings from 4pm or Saturdays 10.45am to 3.15pm)***
HideOut Youth Zone’s state-of-the-art £6.6m facility opened in September 2020 to provide an engaging and inspiring place for thousands of young people aged 8 – 19 (up to 25 for those with additional needs) to spend their leisure time. Open 7-nights a week, 52-weeks a year plus school holidays, the Youth Zone’s incredible facilities include a 3G pitch, skate park, 30ft climbing wall, boxing/mixed martial arts gym, 4-court sports hall, sensory room, fitness suite, recreation area and dance, arts, music and media suites and much more.
THE ROLE
A vital front of house role, our Reception & Membership Co-ordinators are the first point of contact for HideOut’s members (children and young people aged 8-19 years, up to 25 for those with additional needs) and their parents, plus our staff/volunteers, supporters and guests. You will be a key part of a welcoming and highly professional team who ensure that the Youth Zone functions to its maximum potential. You will manage the busy reception area, ensuring young people enter the session smoothly and their attendance and payments accurately recorded, processing new members, directing phone calls and enquiries, maintaining the membership database efficiently and carrying out regular communications.
THE PERSON
We are looking for candidates who:
- Have proven experience of managing or supervising a busy reception desk
- Are highly organised and able to work in a demanding and lively environment
- Can engage and interact with all audiences including children, young people, parents and visitors
- Have a calm and approachable manner
- Are highly reliable
- Demonstrate a strong commitment to young people and have the ability to engage and build positive relationships
- Are passionate about the aims and mission of HideOut Youth Zones and East Manchester.
Full details including a job description with person specification can be found on the vacancies page of our website. In accordance with our Child Protection and Safeguarding procedures, this role is subject to an enhanced DBS check.
WHY WORK FOR HIDEOUT
This is truly a fantastic opportunity to be part of the HideOut team and to help to create a long-lasting legacy for young people in the area. The benefits of working for HideOut include an onsite fitness suite, 33 days annual leave pro rata, learning & development opportunities, branded workwear and Employee Assistance Programme (to see all benefits please view the job details page).
The strength of HideOut and the OnSide network of Youth Zones is the diversity of its people; we place huge value on equal opportunities and encourage applications from candidates of diverse backgrounds, communities and abilities.
APPLICATION PROCESS
Please complete a HideOut Youth Zone Application Form (found at www.hideoutyouthzone.org/vacancies/) and email together with a copy of your up-to-date CV to HideOut. Please note that CVs alone will not be accepted.
Closing date for applications: 12pm, Friday 17thMarch 2023
For information regarding how we process your data, please click here: https://www.onsideyouthzones.org/applicant-privacy
STRICTLY NO AGENCIES PLEASE
Job Type: Part-time
Part-time hours: 4.5 per week
Salary: £10.90 per hour
Benefits:
- Additional leave
- Gym membership
- Sick pay
- Wellness programme
Schedule:
- Weekends only
Work Location: One location
Application deadline: 17/03/2023