Position Overview & Specifications
Onsite level 2 IT support for your users in hardware and software problems
- UK - Waterloo
- Professionals
- Full-time
— Your Benefits — Buddy program Extensive paid training Internal career development Job with purpose Medical cash plan Modern and centrally located office Onboarding program Pension scheme
Your skills
- Previous experience resolving problems sitting with the user
- Comfortable in a number of deskside technologies
- Strong Customer-centric levels of service
- Due to the varied nature of the role, it may be subject to enhanced referencing or vetting
Your Tasks
As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client.
You will be assigned various IT tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the user’s face – a job well done.
This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way.
Be part of us
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.