Position Overview & Specifications
Headway Essex is looking for a caring and compassionate person to manage our telephone helpline support service, you will be:
- Providing helpline support and service information
- Processing initial enquiries and referrals from professionals and survivors of brain injury.
- A listening ear and make wellbeing support calls.
- Providing administrative support for Case Workers
- Creating and maintaining service user records
Key skills needed:
- be a good listener and clear communicator
- be able to find the right tone of voice
- understand your limits
- lead with empathy
- have good time management
- have a positive attitude
You will have:
- Previous experience in a health and social care role
- Good knowledge of Safeguarding
- A Health and Social care or relevant qualifications
- Excellent administrative and IT skills
- Knowledge of brain injury is desirable but not essential as full training will be provided.
- This role is office based, 22.5 hours per week (minimum of 4 week days) the days and hours to be agreed, but will be weekdays between the hours of 9:00 to 16:30
Job Type: Part-time
Contract length: 18 months
Part-time hours: 22.5 per week
Salary: £10.55-£13.15 per hour
Benefits:
- Flexitime
- Free parking
- Health & wellbeing programme
- Life insurance
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Essex: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: TSW-NE0222