Position Overview & Specifications

Job description

HBE is seeking an IT Support Technician to join their growing team, this is a busy role with an enthusiastic, energetic and forward-thinking business.

Job Purpose

The IT Support Technician will provide first line response for all issues reported through the Helpdesk Management System. This will include giving technical assistance to company users and our client network.

Key Responsibilities

Provision of technical support for in-house systems and software
Management of user accounts and privileges
Deployment of desktop PCs, laptops, tablets and equipment
Track inventory of hardware and software throughout the organisation
Provide 1st line response to all IT service requests by telephone, intranet and email
Troubleshooting technical issues relating to servers, PC’s, printers, systems and telecoms
Providing technical support for Microsoft products including, File Structure and remote hardware diagnostics, Office 365, MS CRM, Sharepoint, Windows server 2008, 2012 (including applications IIS and SQL);
To carry out any other ad-hoc duties as requested

Essential Criteria

5 GCSE’s to include Mathematics and English at grade C or above (or equivalent).
6 months experience in a IT environment.
Working knowledge of Business Management Software (ie MS Office, MS Visio, MS Dynamics CRM, SharePoint, One Drive, Adobe Acrobat, Nitro Pro PDF)
Software & Hardware troubleshooting experience
Good knowledge of IOS/Android Tablets & Phones.
Ability to work as part of a team and establish good working relationships at all levels
Able to work to tight deadlines and under pressure
Able to demonstrate excellent communication skills, both orally and written.

Desirable Criteria