Position Overview & Specifications

Reservations Agent ~ London, W1 ~ £30,000 per year inc. service charge

Hana Consulting is helping an established luxury hotel in Knightsbridge, recruit for an experienced Reservations Agent

Reporting to the Reservations Manager, you will be responsible for the accurate, courteous and efficient execution of hotel guests booking, providing the highest level of personal service. You will process all payments according to the established hotel requirements, and keep the department regularly updated with specific guest needs or enquiries. The Reservations Agent will be required to maintain control of the hotels room inventory, acting as a ‘gate-keeper’ on a day-to-day basis, including high demand periods and sell-out days.

What we are looking for in a Reservations Agent

The ideal reservations agent will be required to demonstrate commitment to a task, complete comprehension of guest needs and ability to promote positive relations with all guests. He/she will need to think clearly and quickly, as well as make conscientious decisions. Impeccable attention to detail is imperative, and the ability to prioritise, organise and follow up is also of upmost importance.

Your Duties as a Reservations Agent

Effectively deal with all telephone and email inquiries.
To take and input bookings via different channels, entering the correct details into the property management system Opera and SynXis.
To assist the controlling of business mix and room rates.
Maintain a proficient relationship with agencies and corporate companies.
Assisting the Spa Team with Spa reservations.
Ensure all guest requirements have been satisfied throughout the booking process.
To be fully knowledgeable of the facilities available within the hotel and related costs.
Effectively communicate with all departments all details of upcoming arrivals, including but not limited to special request bookings and last minute changes.

WHAT WE OFFER: