Position Overview & Specifications
Summary
Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci forges ahead into the next hundred years, continuing to redefine luxury while celebrating the creativity, Italian craftsmanship, and innovation at the core of its values.
Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear.
Soon we will open the doors to a beautiful new Gucci flagship store on New Bond Street in London and we welcome you to be part of the journey. Job Description
Gucci is part of the global luxury group Kering, which manages the development of a series of renowned Houses in fashion, leather goods, jewelry, and eyewear.
Soon we will open the doors to a beautiful new Gucci flagship store on New Bond Street in London and we welcome you to be part of the journey. Job Description
- Support the Clienteling Manager in general activity, sending reports, building client profiles, analysing results.
- Create and document Agendas and extract valuable information prior and post events.
- Create raports and feedback on client profiles.
- Support Clienteling Manager orders for the store; floweres, gifts, deliveries to clients.
- Support the Clienteling Manager in delivering morning briefings and monitoring clienteling KPI’s.
- Support the CM to ensure that all the global clienteling programs, projects and tools are implemented and followed by all Client Advisors.
- Populate all reports and actions for all clientelling KPI’s to share with CM and Senior Leaders.
- Foster a strong working relationships with various internal and external teams; personal shopping, concierge etc.
- Develop and implement in-store programs to stimulate Clienteling awareness.
- Constantly monitor Client advisors on data collection and enrichment: tool usage and related ceremony.
- Proactively support our Sales team to build relationship and gain customer understanding to facilitate future return visits.
- Support the team to organise OTO appointments, transfers, set-up.
- Coordinate the OTO calendar and results.
- Help the team to deep dive client profile, behaviour and preferences to personalize the experience, leveraging on the WTW practice, VIG room setting where available.
- Implement annual client action plan for selected clusters of VIG according to corporate guidelines.
- Experience in retail minimum two years; ideally having worked in Luxury.
- Be flexible with work schedule: when needed to be willing to work evenings and weekends.
- Strong customer focus in line with Gucci hospitality culture.
- A passion for GUCCI, our history, product and creative culture.
- Experience working with high net worth clients.
- Efficient in using Excel and power point;
- Efficient in using social media like Instagram;
- Able to work well under pressure and time restraints.
- Good communication skills.