Position Overview & Specifications
To work and assist Skipper and Passengers on board ferries in and around Poole Harbour. Ensure that our high standards are maintained on a daily basis, ensuring that all of our passengers have the best customer service experience.
Principal Responsibilities
To follow company Health & Safety procedures and ensure that the Health & Safety of all our passengers is protected at all times.
Work as part of a team.
Preparation, cleaning of boats each day.
Give safety announcements - commentaries over PA system. Serve refreshments – teas & coffees.
To provide information for the passengers in a professional, polite & helpful manner.
To ensure that the highest level of customer care is shown at all times to ensure a clean, comfortable and safe environment for all our passengers.
Man gangways & accurately count & record passengers boarding the vessel.
To check all tickets to ensure passengers have a valid ticket to travel to / from their destination.
To welcome all passengers on board the vessel and anticipate their needs.
To ensure that the bar area and vessel is kept clean at all times.
To ensure the bar remains fully stocked at all times replenishing accordingly.
Follow the Skippers orders in performing crew duties in emergencies and in maintaining the safety of the vessel.
Secure boats to Quayside & Gangways using ropes.
Evening work available
Relevant training courses can be undertaken, the company will provide where necessary.
Personal Profile
Education Level/Qualifications
Educated to GCSE level or equivalent
Experience/Knowledge
Customer facing role
Retail background
Worked in a sales environment
Knowledge of the Travel & Tourism industry
Personal Skills Required
Perform great customer service
Respect your colleagues and Greenslade Pleasure Boats customers
Act with integrity at all times
Work with empathy
To exhibit a professional attitude at all times
Smart well presented (uniform provided)
Polite
Excellent communication skills and highly organised
Calm and able to work under pressure
Excellent numeracy & literacy skills
Reliable
To be flexible in carrying out your duties on any of the companies vessels and fulfil any task that fall within your post as required
Demonstrate a “Right first time” attitude
Previous experience on board boats or working with boats would be a great advantage, however full training would be given in all aspects of working on board boats, to the right applicant
If you believe you are suitable for this position please email your CV and application form to info@greensladepleasureboats.co.uk