Position Overview & Specifications

Greenleaf Hygiene Solutions (Scotland) Ltd are an Independent Washroom Hygiene Services and Clinical Waste company, based in East Kilbride. We place great emphasis on delivering a quality service at value for money. Our fleet of service vehicles cover most of mainland Scotland. Our main goal as a company is to ensure that our customers are happy and to continue to grow the business by expanding our customer base. We are a Real Living wage employer.

We are looking to recruit a reliable, switched on and well organised Office Junior for a varied role, on the job training will be provided.

Ideally, the candidate will have meticulous admin or will be able to demonstrate in schoolwork this attribute if it is your 1st job.

Key Responsibilities after training

Service Issues - collate issues raised from our service operatives and clients phone calls , aim for same day resolution, and monitor and update our database regards progress,
Daily debrief with service drivers to identify any issues needing addressed and planning the follow up service.
Regularly review one off service jobs and allocate to the nearest service driver using our tracker software to establish the most suitable service driver with regards to the best use of resources.
Complete and assign waste transfer notes, consignment notes and other relevant paperwork for service operatives.
Collation of information from paperwork relating to waste disposal and usage between service operatives and disposal sites.
Assistance with allocation and organisation of new installations for clients.
Assistance with allocation of service operative routes and weekly schedule movement.
Assistance with ensuring all holidays for service drivers are covered and resources moved to cover.
Recording of reports with faulty equipment / assign follow up procedures.
Managing incoming phone calls and mail.
Produce analytical reports and resolve any issues to ensure all Greenleaf clients receive their contracted service.

Candidate requirements