Position Overview & Specifications
About the role
We are currently seeking a Customer Services Officer to contribute to the delivery of our high performing, customer focussed contact centre (virtual). The main purpose of this role is to provide a high-level customer focused advice and information service to both internal and external customers, regarding a wide range of housing related matters.
Your main responsibilities will include:
Providing advice and information to our customers relating to benefit entitlements, taking payments and making repayment agreements with customers in low level arrears
Providing advice when dealing with complaints, tenancy related issues and reports of anti-social behaviour and making referrals as necessary to relevant colleagues / partner agencies and ensuring accurate records are maintained.
Play a key role in the taking of repair and maintenance orders alongside gas repairs and servicing orders, diagnosing the potential repair required, raising orders which involves liaising with contractors and other colleagues.
What we are looking for:
Our successful candidate will have the following skills and experience:
Experience of working within a customer service role, ideally with some experience of maintenance or housing management services.
Excellent communication skills both written and verbal.
Good numerical and analytical skills with the ability to understand and interpret information.
A commitment to deliver high quality customer service and continuous improvement.
The ability to effectively manage conflict situations and deal with customers who may be angry and upset and may have complex support needs
If you feel you have the relevant skills and experience and you don't want to miss out on this great opportunity, apply today as this role may close early for the right candidate.