Position Overview & Specifications
Greater Manchester Mental Health NHS Foundation Trust provides an all age 24/7 helpline that covers the demographic area of Bolton Salford and Trafford and Manchester and all Trust services as well as being part of the Greater Manchester Clinical Assessment Service (CAS). There is a dedicated contact number given to all known service users and their carers and also the public via the NHS 111 and CAS system. This is to support a timely, supportive, and quality response to service users (of all ages) and carers when they need support, advice and information or a brief intervention outside of any planned interventions. This could potentially avert distress or anxiety for the service user or their carer and potentially avert presentation at A&E or emergency admission to hospital. The provision of this helpline across GMMH provides a consistent and quality approach across Trust services.