Position Overview & Specifications

Global Resale is looking for a Customer Service Assistant for our Braintree, Essex location!

Global Resale partners with manufacturers, resellers, and leasing companies to source large volumes of retired and replaced IT/Electronic equipment, and sells to the best equipment dealers and resellers. www.globalresale.com

Fantastic opportunity to join a fast-growing division of a huge multi office company. To support the Project Manager with SMART software and assist in winning new business to grow the department. This specific division has had backing from Microsoft.

Essential Duties and Functions:

Identifying prospective markets and clients via various methods including via email and telemarketing
Keeping up to date with new technology to provide information to prospective and acquired customers
Generating excellent client relationships
Liaising with our internal teams to build comprehensive solutions for our customers
Assisting with the creation of marketing campaigns
Manage and update website content
Compiling and maintaining a CRM database
Keeping customer records accurately updated
Working closely with internal teams/arranging meetings
Meeting with clients virtually and/or during sales visits
Attending trade exhibitions, conferences and meetings online or in person
Reviewing sales performance
Negotiating contracts and packages

What are we looking for?

Previous customer service background and the ability to remain professional at all times
Excellent telephone manner
Good working knowledge of IT
Clear and concise communication skills
Strong working knowledge of Microsoft Office Suite of applications
Strong organisational skills that reflect ability to perform and prioritise multiple tasks seamlessly
An interest or previous exposure to Marketing
Confidence using social media
Excellent communication skills
Strong attention to detail
PPC/SEO/Email marketing experience is advantageous

What's on offer for you?

Career progression with competitive salary and OTE package
Access to company Employee Assistance programme to assist employees with personal and/or work-related problems including emotional well-being
28 days annual leave increasing by 1 day each year with length of service
Company pension scheme
Free tea, coffee, refreshments and plenty of ice lollies in the summer months!
Access to pool table, football table, shuffleboard and arcade games on your break
Free parking
Summer BBQ’s and corporate events!

Job Type: Full-time

Salary: £23,000.00-£25,000.00 per year

Benefits: