Position Overview & Specifications

Do you have an eye for detail? Are you a customer centric person? If so, you may be a good fit for this role. Role: Client Service Officer.

Location: Remote

Benefits:

Excellent career growth opportunity within the organization
Holiday Trading
Cycle Scheme

Responsibilities:

Taking inbound calls in volume
Support the case executive by being a point of contact for inbound calls and emails from customers/clients/third parties acting as an ambassador
Make outbound contact by telephone or email to ensure customers are introduced to our service and all parties to the remortgage are proactively updated throughout the transaction
Liaise with relevant parties to chase any outstanding documentation/information to enable progress of the case in line with client service level agreements and internal targets
Make case executives aware of potential problems / complaints on files and deal with difficult situations in a confident and highly professional manner
Review documents and update the case management system with relevant information to ensure all necessary information is obtained in order for a completion date to be arranged
Work to department, team and individual targets in line with client service level agreements
Flexible working to cover opening hours to ensure our customers are provided with an excellent journey during their remortgage

Requirements:

Great attention to detail
Excellent written and verbal communication skills
Team player
Excellent time management and organizational skills
Excellent customer service skills
Working knowledge of MS Office

Genie Invest Ltd encourage applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK.

Job Types: Part-time, Permanent, Temporary contract, Temp to perm, Freelance, Internship
Contract length: 6 months
Part-time hours: 22 per week

Salary: £1,494.08-£3,439.65 per month

Benefits: