Position Overview & Specifications

A boutique Hotel based in Central London require a punctual, confident, and enthusiastic Receptionist to join their warm and growing team.

Ideally, candidates will come from a hospitality background and will be able to deliver an extremely personable service and can do attitude to support hotel guests in-person and over the phone.

Attitude, confidence, and adaptability are just few deliverables that will make the right candidate successful.

DUTIES AND RESPONSIBILITIES

Welcome guests upon arrival.
Supporting with operations such as bookings, concierge services.
Respond to all guest questions and requests.
Delivering exceptional customer service
Coordinating with the Front Office Manager + customer complaints.
Work alongside security at the front desk to maintain an high level of safety for everyone onsite.
Participate in the management of the hotel’s switchboard + mailbox to inform customers, and redirect calls.
Perform admin tasks at front desk.
Make sure that communal areas are well kept and secure.

ABOUT YOU

Immersing yourself into the expectations and empathising with guests, is important to successfully achieve in this role whilst being able to communicate effectively and remain adaptable to every situation that you encounter.

Other prerequisites include -