Position Overview & Specifications

Reports to: FOH Managers Department: Reception Location: Gaucho Manchester

Purpose of the Role

Head Receptionist

The Receptionist orchestrates the smooth pace of seating the restaurant and sections in it. Expertise guarantees quality, consistency and correct timings of the guest experience according to the Cycle of Service. Demonstrates personality and warmth towards guests and colleagues and is an ambassador of Gaucho standards and culture. Pro-actively promotes the restaurant through the collection and appropriate use of guest and reservation information. The role of the Head Receptionist is be fully accountable for the Reception department reporting via the Managers to the GM

Key Responsibilities Systems & Structure

To work with or develop suitable strategies & reservation that optimise restaurant capacity
To regularly review adherence to all agreed systems and correct where necessary
Floor plan and section management with recordable history of section allocation
Allocate tasks to members of the team adjusting according to service requirements

Financial

Collation of guest database through accurate records and database systems
Staffing Levels managed including costed rotas, holiday management and productivity
management
To understand and pro-actively work towards all cover growth targets for the business

Human Resources

Health & Safety management inc legally required training/risk assessment adherence and
equipment maintenance (internal and external)
Attendance and participation in staff briefs to ensure 100% focus on service quality
Attend and participate in management meetings regarding Cycle of Service and business
growth
Communication centre for all management team
Staff Training, a schedule of training so that the restaurant can surpass industry
competition and guest expectations
Recruitment, management and appraisal of the reception team with a constant view
to improving staff retention
Legal compliance liability including H&S/Training and Food Safety and Hygiene.

Cycle of Service