Position Overview & Specifications
Our client is one of the market leader in food manufactures in the UK serving as a national supplier of high-quality Food-to-Go products to a wide range of customer types through their extensive client network.
They are looking for an Customer Service Manager in Bradford.
Salary: £30,000-£35,000 per annum
Location: Bradford
Role Type: Permanent
Duties:
- Overseeing the customer services teams
- Training and managing Customer Service Assistants and Representatives
- On-boarding and training new employees
- Setting customer satisfaction targets and working with the team to meet targets consistently
- Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs
- Creating customer loyalty programs to increase revenue and improve client retention
- Establishing customer service policies and procedures
- Staying updated on developments in the customer services field
Expectation:
- Exceptional management and leadership skills
- Strong communication, interpersonal, and problem-solving skills
- Computer literate
- Professional attitude and work ethic
- Excellent organizational skills and process driven
- Careful attention to detail
- High level of integrity, accountability, and initiative
- Ability to work independently and under pressure
- Ability to work in a team environment
Gap is acting as an employment business.
Job Types: Full-time, Permanent
Salary: £30,000.00-£35,000.00 per year
Benefits:
- Canteen
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: One location