Position Overview & Specifications
The Customer Support Administrator will work as part of a team responsible for the scheduling and co-ordination of engineers to deliver planned and unplanned (corrective) maintenance and Ad Hoc installation work work for the DWP project. This role will be full-time (40 hours a week) and on a permanent contract.
What will you be doing
Schedule engineers to callouts quickly and in line with
contractual KPI and NSI requirements and to maximise productivity
Process callout completion information and ensure that in house systems are updated with all of the relevant information within a defined timeframe.
Monitor email to pick up incoming calls & queries
Update daily reports with call status to monitor for KPI
Monitor calls that have not been completed within the first visit
(Relogs) and ensure that follow up actions are completed as quickly as possible to speed up call resolution.
Organise Ad-Hoc installation and survey activities efficiently when required whilst retaining an effective reactive maintenance capability in the area.
What we're looking for
Experience within a similar role.
A high standard of computer literacy &understanding of commonly used office packages.
Ability to prioritise and work on own initiative.
Self-motivated & confident
Knowledge of Service Centre System would be highly desirable
Benefits of working for G4S
Salary of up to £21,000
Free Parking - 25 days Annual Leave (plus bank holidays) -
Pension / Life Assurance
Perks at Work Scheme
Contributory Healthcare Scheme
Eyecare vouchers
Employee Discount Schemes
Progression, training & development opportunities
Refer a friend scheme